1. Booking & Payment Policy

• Reservations may be initiated via email or direct inquiry.
• A booking is considered confirmed only upon receipt of 50% advance payment of the total stay value.
• The remaining balance must be settled prior to check-in.
• All rates are per night and subject to applicable taxes (currently 18% GST).

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2. Cancellation & Amendment Policy

• More than 30 days prior to check-in:
  No cancellation charges
• Between 29 to 25 days prior to check-in:
  25% of the total booking value
• Between 24 to 15 days prior to check-in:
  50% of the total booking value
• 14 days or less prior to check-in:
  100% of the total booking value

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Amendments

• Any request for date changes or modifications must be made at least 7 days prior to check-in
• All amendments are subject to availability and rate revisions
• If a modification results in partial or full cancellation, standard cancellation charges will apply

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Non-Refundable Conditions

• No-shows
• Unused services, meals, or experiences
• The property is not liable for disruptions caused by:
  • Weather conditions
  • Road or flight disruptions
  • Personal changes in travel plans

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3. Refund Policy

• Refunds, where applicable, will be processed through the original mode of payment
• Timelines:
  • Bank transfers: 7–10 working days
  • Credit/Debit cards: up to 15 working days
  • Kindly allow up to 14 days from the date of cancellation request for processing initiation

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4. Contact

For any queries regarding reservations, cancellations, or refunds, please contact:

reservations@ladakhsarai.com
+91 7738192228
+91 9958882867

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Acknowledgement

By confirming a reservation, you acknowledge that you have read, understood, and agreed to the above terms and policies.